Orders and Deliveries Continue - 10 to 14 Day Lead Time

12 May 2020

Dear Customers,

Due to concerns over Corona virus social distancing we will remain closed to visitors to our nursery site for the time being.
We will continue to deliver out as before and to fulfil online and phone sales.

Please note that demand is very high at the moment - time of year coupled with COVID-19 crisis means that deliveries are taking little longer at present


All the best and Kind Regards,
Bill (owner)


Apologies to those who’s deliveries have been put back or who are having trouble getting through.

Demand would be high anyway at this time of year but but because we work 7 days a week and have not shut at any point demand has been year on year 2.5-3 times higher - no one furloughed here they have all grafted working very long hours.

This is great and means we can take on new staff to cope with the workload but learning the processes is not an overnight fix Lorries from overseas suppliers have recently been delayed for understandable reasons and this has further pushed some deliveries back.

Please before you lay into us for a late delivery / leave a 1 star review remember that this is a family business not a multi national and I can assure you that I / we do care about problems with orders- please be polite we’ve not stopped and are human too - compared with a lot of things at the moment these things are not life and death.

Regards,
Bill (owner)

20.05.2020

All deliveries to SCOTLAND AND CORNWALL AND DEVON: EX, TQ, PL, TR must be under 2.2 meters / 7ft 10in height,otherwise please call for a quote.

UK MAINLAND ONLY EXCLUDING IRELAND, HIGHLANDS AND CERTAIN PARTS OF ABERDEENSHIRE

ISLE OF WIGHT - Delivery not always possible, please get in touch for a quote before placing an order.

Delivery prices per total order.

Multiple Addresses:

Charges apply to each address - so you need to put more than one order in or order over the phone.

In the case of discounts delivery charge based on price after discount.

UP TO £59 = £14
£60 - £149 = £18
£150 - £299 = £24
£300 Free Delivery!

THE COURIERS ARE NOT ABLE TO GIVE US DETAILED TRACKING FOR SMALL ORDERS
DISPATCHED IN PARCELS - INCLUDING SMALL TREE FERNS UP TO 6FT

Delivery to other destinations can be arranged by negotiation.

If your delivery is time critical, give us a call before placing your order.

We make every effort to deliver goods within the estimated time - scales, however delays are occasionally inevitable due to unforeseen factors.

​We shall be under no liability for any delay or failure to deliver the products within estimated timescales.